Frequently Asked Questions
Everything you need to know about your sports gear and orders.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their gear faster.
How do I determine the right size for my athletic apparel?
Each product page features a comprehensive size guide with specific measurements. We recommend measuring your chest, waist, and hips to ensure the perfect fit for high-performance activity.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain items like undergarments and mouthguards cannot be returned once opened.
Are Hookups products covered by a warranty?
Yes, all our premium sports gear comes with a 6-month manufacturer's warranty against defects in materials and workmanship to ensure you can play with confidence.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer team or bulk order discounts?
We do! If you are looking to outfit an entire team or organization, please contact our sales department via the 'Bulk Orders' page for exclusive pricing and customization options.